FAQS

Browse our Frequently Asked Questions (FAQ) list for answers to our most commonly asked questions. If you still can't find the answer you are looking for, please contact our office and we can answer any question you may have concerning our products and services.

Do you give Free written Quotes and how long will it take?

Yes, through our personalised appointments we take the time to explain the variety of products and services our company provides. During these appointments we carry out thorough inspection and offer professional advice on the options suitable to improve the condition and life of your roof tiles. A written quotation is provided with any applicable brochures for you to review at your own convenience.

Time for each appointment can vary from family to family. Each roof report takes approximately 20mins, however, depending on the amount of queries each person may have and the detail they request, our responses can vary the time required for each appointment.

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What times during the day do you quote?

We appreciate that every home and every personal situation is different. It is for this reason that we offer you and your family a wide range of available times so we can arrange an appointment time suitable for you. Appointments times can be made as follows:

Monday to Friday 7:00 – 5:00

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Do you only do large jobs?

No, we will try and help anyone who has any inquiries regarding roofing work. Raving Roofing will help with things as small as a broken tile, cleaning guttering or small pointing repairs up to a complete new roof.

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Are you members of any professional associations?

Yes, in today’s business world there are minimum responsibilities for company owners to provide healthy, safe and secure work sites for not only their staff but also their clients. It is for this reason combined with our commitment to professional standards that Raving Roofing complies with all industry requirements such as safety guard rails, insurance and memberships with the following associations:

Membership/Policy Numbers: -
Workcover : CGU Workers Compensation – Agent for Victorian Workcover Authoirity #11177278
Public Liability Insurance of $10,000,000 Policy #141A608979BPK
Products Liability $10,000,000 Policy #141A608979BPK
Goods in Physical Control $100,000 Policy #141A608979BPK
(MBA) Master Builders Association # 40180

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Do you have Insurance?

Absolutely. We carry the following insurance policies:

Workcover : CGU Workers Compensation – Agent for Victorian Workcover Authoirity #11177278
Public Liability Insurance of $10,000,000 Policy #141A608979BPK
Products Liability $10,000,000 Policy #141A608979BPK
Goods in Physical Control $100,000 Policy #141A608979BPK

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What guarantees/warranties come with your services?

Raving Roofing offers a 7 year guarantee on all our workmanship.

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What is your adverage lead time and how quick can I get something started if its urgent?

Generally lead time for commencement of work is 2-3 weeks depending on location and type of work. In the case of emergency work when clients can’t wait that long due to potential damage, we are able to commence work within 1-3 days (depending on availability).

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How does bad weather affect roofing works?

At Raving Roofing we believe in starting one job and continuing until it is completely finished. If we happen to run into a bad day of weather, we will not work on your roof for that one day (leaving it water tight) and return on the next following workable day. This means we won’t risk water leaking into your ceiling or have to repeat any work.

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How long does it take to complete roof work?

This can vary depending on exactly what type of roofing work is being undertaken. The average working days (weather depending) for different jobs to be completed are as follows: -

Repointing 1-2 days
Rebedding and Repointing 2-3 days
Roof Restoration 3-5days
Roof Replacement 3-5days
Extra for both safety rail installation or removal 1 day each

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What types of work do you do?

Raving Roofing aims to try and help with all your roofing requirements, following is a list of all services available.

  • Cement and Terracotta tile Repairs & Restorations
  • Broken tiles
  • Find and Fix leaks
  • Repointing
  • Rebed and Repoint
  • Demoss and Clean
  • Valley and Flashing Replacement
  • Chimney Soaker Trays
  • Cement tile Reseal / Recolour
  • Terracotta Reseal / Reglaze
  • Re-Roofing
  • Cement Tiles
  • Terracotta Tiles
  • Timber Work
  • Barge Replacement
  • Fascia Replacement
  • Scotia / Quad Replacement
  • Some Weatherboard Replacement (Mainly on timber dutch gable ends)

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What payment options do you accept?

Raving Roofing accepts Cash/Cheque and Direct Deposit into our bank account via internet or over the counter at your bank.

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When is the best time of the year to complete roofing works?

Unfortunately, in working out doors, tradesmen are forced to contend with the unpredictable Melbourne weather. Extremes from the heat of summer, the rain of winter but also the wind of spring and what ever autumn decides to offer us mean that there is not better time of the year for Raving Roofing to complete your roofing requirements because we will always need to allow for some sort of bad weather in every season of the year.

Normally we suggest that the best time to do work is before major problems occur or when you notice anything unusual or of concern. Preventative maintenance is always more cost effective than leaving problems until they become urgent. This way you have time to factor generally cheaper maintenance costs into the already extended family budget, doing the work when it suits you.

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Do I need to be home when the work is being completed?

Generally no, since most work is conducted on top of your roof, normally our tradesmen are able to complete work without requiring access inside your house or into the backyard. We may require access to a powerpoint for power and a ask you to point our where the garden tap is located, otherwise we would let you know when quoted if there is a reason we would require access.

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What areas/suburbs do you service and where is the office located?

Raving Roofing is based in Kilsyth and services all Melbourne metropolitan and surrounding suburbs.

Our Office Hours are:

Monday-Friday – 7:00am until 5:00pm (after hours diverts to msg centre which will be attended to first thing each morning)

Sat: 7:00am until 12:00pm

Sun/Public Holidays/After hours – On call via answering service only.

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What is a roof tile?

A roof tile can be made of concrete, terracotta or even plastic, they are installed as a roof cladding and can be laid and cut to specific sizes. Roof tiles are highly regarded due to longevity, appearance and they can’t rust.

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What is a ridge cap?

A ridge cap is a shaped piece of roof tile installed where two different sections of roofs intersect. Ridge caps are generally pointy or a round finish and are installed along hips and top ridges of roofs to enable a weather tight finish.

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What is bedding?

Bedding is a bed of mortar that lies underneath the ridge caps and secures the ridge caps to the roof. Bedding must be trowelled straight up and down to a neat consistency and allows the ridge caps to placed in a straight line at even heights. Bedding is a base coat to flexible pointing and once pointed will not be visible.

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What is “bedding where necessary”?

Bedding where necessary is where roofing companies cheat by not removing all the existing mortar and ridge caps. This system ruins the structural integrity of your ridge caps and will cause premature failure and more cost involved to repair it correctly.

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What is flexible pointing?

Flexible pointing is an acrylic based compound with a sand medium and oxide for colour. Flexible pointing is available form a vast range of manufacturers which vary in quality and wind rating performances. Flexible pointing is a coloured finish for roofing tiles applied over bedding troweled to a neat consistency to match the colour of the tiles and can be installed on gables and ridge caps.

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What is a hip?

A hip is an area were two roof intersect externally, ridge caps are generally installed over hips to achieve a neat and water tight finish.

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What is a Gable?

A Gable is an area of a roof where it ends vertically, bedding and pointing is generally installed or alternatively verge ridge can be installed.

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What is a Flush Gable?

A Flush Gable is where roof tiles intersect barge boards at the same distances, flush gables need to be bedded and pointed to a neat consistency.

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What is an Over Hung Gable?

An Over Hung Gable is where roofing tiles are installed 20mm past the barge boards, this s common on older style terracotta roofs. An over hung gable must be bedded and pointed to a neat consistency.

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What is a Valley?

A Valley is an area were two roofs intersect internally, a metal flashing is installed guiding water to the gutter.

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What is a Valley Iron?

A Valley Iron is a piece of metal flashing installed underneath roof tiles to allow excess water to be relieve into the gutter.

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What is Valley Seal?

Valley Seal is an upgraded product from dry valleys (No bedding and pointing)  or wet valleys (bed and pointed) and can be installed on either. Valley seal is a foam product layered in bitumen to repeal water, eliminate pests entering roof cavity areas and to stop leaves from building up. As  wet valleys are no longer approved by Australian Building Standards valley seal is a cheaper alternative than replacing valley cut tiles to comply with regulations.

Please see our video on replacing valley irons for more information

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What is a Dry Valley?

A Dry Valley is generally installed on newer homes and has no mortar or valley seal installed. The regulations are that the roof tiles must be cut 40mm from the centre of valley irons and all valley tile cuts to be secured by a mechanical fastener.

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What is a Wet Valley?

A Wet Valley is generally installed on older homes and is no longer approved by Australian Building Standards. A cheaper alternative is to install valley seal as it is far superior and eliminates expenses involved with re cutting new valley tiles.

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What is a Batten?

A Batten is a piece of timber installed horizontally on top of the rafters to allow roof tiles to be laid and fastened. Battens are available in pine or hardwood in various sizes.

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What is Sarking?

Sarking is a layer of aluminium laminated to plastic with a flame retardant adhesive. Sarking is an insulation barrier optionally installed under roof battens, although is mandatory in bush fire prone areas. Sarking can also be used on low pitch roofs for weather proofing to eliminate splash back.

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What is Pressure Cleaning?

Pressure Cleaning is performed to clean terracotta or concrete roof tiles of dirt, lichen and debris. Terracotta roof tiles can be restored to there former beauty by simply cleaning them. Concrete roof tiles generally require cleaning to allow roof sealers and roof paints to be applied.

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What is Sealer?

Sealer is a product sprayed before applying roof paints, it prevents concrete roof tiles from absorbing moisture and allows a good base for even gloss levels whilst applying roof paints.

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What is Roof Paint?

Roof Paint can be applied over concrete roof tiles to restore there former glory or simply a color change. Roof paints will not make your roof tiles last longer or prevent leaks as it is purely cosmetic.

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What is Clear Coat?

Clear Coat is applied over roof paints to allow the chosen colour to last longer, as the clear coat will be the first coat being effected by the weather.

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What is Primer?

Primer is a base coat applied over roof tiles with colouyr left in certain areas. The Primer Coat allows even gloss levels once paint has been sprayed. Primer is also is a good base for applying sealers.

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What is Safety Rail?

Safety Rail is a system installed to prevent falls from heights. Victoria has a height rule of any roof over 2 meters requires physical fall protection.

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What is a Weep Hole?

A Weep Hole is a hole in the bottom of the pointing to allow excess water to be relieved form behind the bedding and pointing. Weep holes are only required on top ridges which are horizontal.

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